Returns & Refund Policy

At Barnie's Coffee & Tea Co., we want you to be completely satisfied with your brew; however, due to the perishable nature of our products, we can only accept returns on non-coffee merchandise or issues involving order errors or damage.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of receipt with your order number and details regarding the issue.

• 2.
  Provide Proof

  For damaged items or incorrect shipments, please include clear photos of the packaging and product to expedite your claim.

• 3.
  Ship Items Back

  If a return is authorized for merchandise, we will provide a return shipping label to send the items back to our roasting facility.

• 4.
  Receive Refund

  Once your return is received and inspected, a credit will be applied to your original method of payment within 5-7 business days.