Frequently Asked Questions
Everything you need to know about Barnie's Coffee & Tea Co. products, shipping, and brewing.
How do you ensure the freshness of your coffee beans?
We roast our coffee in small batches at our facility to ensure peak flavor. Every bag is nitrogen-flushed and sealed with a one-way freshness valve to keep oxygen out and lock the aroma in.
Do you offer ground coffee or only whole bean?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind settings, including 'Auto-Drip' for standard coffee makers and 'French Press' for coarser needs.
What is your shipping policy and delivery timeline?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. We offer free shipping on orders over a specific value, as noted on our homepage.
Can I return coffee or tea products if I don't like the taste?
Due to the perishable nature of our products, we cannot accept returns on opened coffee or tea. However, if there is an issue with your order or quality, please contact our customer service within 14 days for a replacement or credit.
Are Barnie's flavored coffees sugar-free?
Yes, our flavored coffees are sugar-free, gluten-free, and contain no nut allergens. We use high-quality natural and artificial flavorings to provide a rich taste experience without the added calories.
Do you offer a subscription service for regular deliveries?
Yes, our 'Brew Crew' subscription allows you to have your favorite blends delivered automatically every 2, 4, or 6 weeks. Subscribers also receive a discount on every recurring order.